[Solved] App Store : Your PC is not connected to Internet

Sometimes the Store application on Windows 8.x gives connectivity error.  If you are reading this article, it means you have tried clicking on ‘try again’ and you were unsuccessful in connecting to the Internet.  Rebooting the OS also does not always resolve this issue.

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Check your internet connectivity on the Desktop mode.  If you are connected to the Internet on Desktop mode, then first check the date and time set on your machine.  App Store requires your date and time to be set correctly.  If the date and time are not set correctly, you need to follow these steps

  1. Press Windows key + C on your keyboard to show the Charms bar
  2. Type “Date and Time” in the Charms bar
  3. Click Change date and time button
  4. Click Apply and OK to save date and time

If date and time are set correctly, then you need to troubleshoot the network connectivity

  1. Press Windows key + C on your keyboard to show the Charms bar
  2. Type Troubleshooting and click Troubleshooting under Settings
  3. Type Network Troubleshooter in the search option
  4. Click on Network troubleshooter to run the troubleshooter

If even after this the App Store is not able to connect to the Internet, you can follow these instructions

  1. Press Windows key + C on your keyboard to show the Charms bar
  2. Type WSReset.exe and press enter
  3. This clears the cache and opens the Store application again
  4. Reboot your machine to have a final clean up

This should resolve the connectivity issue.  If it still does not resolve, download the below utility and navigate through the wizard

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

This wizard may ask you to reboot your machine and fix the issue.

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